Privacy Policy

General

Tican Chilled Ltd respects the privacy of our customers, business partners, and employees. We aim to be clear about how you can protect your privacy and how we use the information, you provide as you use our services and site.

For purposes of compliance with the European Union’s General Data Privacy Regulation, Tican Chilled will be known as the “Controller” of the personal information about you. We only collect basic personal information required to conduct business. This includes information such as first and last name, address, email, and phone number.

We are required under UK tax law to retain basic information relating to your business with Tican Chilled for a minimum of 7 years. The information includes the basic personal information listed above. If you no longer have a business relationship with Tican Chilled Ltd after the seven-year period, Tican Chilled Ltd will review this data annually and where appropriate delete data no longer legally required.

Our privacy policy explains:

• What information we collect and why we collect it
• How we use the information
• How to access, update, or remove the information.

We strive to make this policy simple to read and understand. Your privacy is important to us. If you have questions, please contact us (see bottom of page for contact details).

Information We Collect

Tican Chilled Ltd collects information to provide better products and services to our customers. The types of information we collect include first and last name, address, phone number, email and contact preferences.

 

The information you give us:

For example, when you setup an account with us to access services, we will ask for personal information like your name, email, address, telephone number. We only collect information when you first use our services and website. This information includes:

 

Customer application information:

Tican Chilled Ltd will collect your name, address, telephone number, email address and date of birth.

In order to process your application we will supply your personal information to credit reference agencies (CRAs) and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at http://www.experian.co.uk/crain/index.html.

Cookies:

Tican Chilled Ltd uses cookies to collect and store information when you visit our site, including using cookies or similar technologies to identify your browser or device. We use these technologies to provide an enhanced user experience and analyse traffic to our site.

 

How we use the information we collect

We will only use the information we collect about your use of services and our website for the purposes described in this Privacy Policy and when the law allows us to do so. We will generally use your personal information on the following lawful grounds:

• Where the use of your personal information is necessary for the performance of a contract we are about to enter into or have entered into with you.
• Where the use is necessary for the purposes of our legitimate commercial interests (or those of a third party).
• Where we need to comply with a legal or regulatory obligation.

Specifically, we use your information to deliver products/services to you, to improve our products and services, to bill you for products/services you have purchased, to communicate with you concerning your account, support or issues.

We may use your information to share our special offers and product announcements, but only if you have opted in to receiving such information.

Tican Chilled Ltd will NOT Share Your Personal Information

We do not share personal information with any organisation, business, or individual unless one of the following reasons apply.

 

For external processing:

We may share the information you provide to our business partners acting on our behalf for the sole purpose, and only to the extent needed, to support you in compliance with this Privacy Policy. For example, when you provide information to make a purchase, we share payment information with banks and other entities that process payments or provide financial services. We may also work with third parties for fraud prevention and risk reduction. We will NOT provide your information to any third party for marketing or other purposes.

 

For legal reasons:

We will share personal information with companies, organisations or individuals if we have a good faith belief that access, use, preservation, or disclosure for:

• Meeting any law, regulation, legal process or government enforcement
• Enforcing licensing or terms of service including investigations of potential violators
• Detect, prevent, or address fraud, security, or technical issues
• Protect against harm to rights, property, or safety of Tican Chilled Ltd, our users or the public as required or permitted by law.

Security of Personal Information

Tican Chilled Ltd is committed to taking reasonable efforts to secure the personal information you choose to provide us. To protect the privacy of any personal information you may have provided, Tican Chilled Ltd employs controls including physical access controls as well as cybersecurity measures including, but not limited to, firewalls, intrusion detection, and network monitoring.

 

Links to Non-Tican Chilled Ltd Web Sites and Third Parties

Tican Chilled Ltd site may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Tican Chilled Ltd site. Tican Chilled Ltd does not control those sites or their privacy practices, nor endorse or make any representations about third-party sites. We encourage you to review the Privacy Policy of any company before submitting your personal information.

 

Updating and Access to Your Personal Information and Privacy Preferences

Under certain circumstances, you have the right to access, correct, or remove your personal information at any time. You can also object to or restrict the use of your personal information, or request the transfer of your personal information to a third party.

Also, you can ask us to stop sending you marketing messages at any time by following the unsubscribe links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of you interaction with us.

You may access, request a copy of, correct, or remove your personal information and privacy preferences (such as whether you wish to receive promotional communications from Tican Chilled Ltd) by contacting your Sales Executive or contacting up via one of the methods below:

• In writing to: Tican Chilled Ltd, Unit 1-1A, Stockton Close, Walsall, WS2 8LH
• Via Email to: info@ticanchilled.co.uk

Changes to our Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. The use of your information is subject to the Privacy Policy in effect at the time of use.